Refund policy

GeckoDecals has a 100% Satisfaction Guarantee. If you are not 100% satisfied or have any issues with your order, contact us right away and we will make it right!

We want your experience with GeckoDecals to be nothing less than wonderful, memorable, and hassle-free. We have a 100% customer satisfaction guarantee. In pursuit of that goal, our policies are straightforward, simple, and easy to understand.

We only want to provide good and quality service. Everything we do is done with this in mind. We believe we are going to love your decals, but if for any reason you are not completely satisfied, please let us know within 5 business days of delivery of your order. If we do not receive notification within that time-frame, we will understand the product has been accepted. By accepting the product, you acknowledge that GeckoDecals has completely fulfilled the order and satisfied all terms, conditions, and specifications. GeckoDecals liability will be limited to the quoted selling price of defective goods, and without additional liability for special or consequential damages.

It is best to open your package immediately upon delivery, within 5 business days, so we can address any concerns or issues in a timely manner to meet your deadline.

Our passion is building long-term relationships with our customers, and like all relationships, we believe it is built on trust. We hope you trust us to do what is right and stand by our product, and we trust you will be fair and reasonable in your assessment of your order.

If you are not willing to abide by any of the statements in the return policy, please do not use any aspect of the information or services provided by GeckoDecals.

Ordering products from the efficient and technologically advanced decal companies does have one drawback. With our automation and commitment to meet or exceed deadlines, we are unable to make any edits or cancellations of any type to orders once they have been placed into our production queue. So please verify your proof, ship to address, and quantity completely before giving final approval.

We cannot guarantee the color accuracy of any printed product due to the variations on computer displays. If you are looking for a specific color, do not assume what you see on the screen is exactly how it will print, and be sure to clarify your requests to our Customer Service Representative.

We have many online designer templates with thousands of graphics and backgrounds to choose from. These are pre-built, and will print as they have been designed. If you are looking for your sign to be a specific shade of a color, it must be expressed to our Customer Service Representative.

Returns must be approved by GeckoDecals. If a product is found defective by GeckoDecals, a new one will be created and shipped. Please keep in mind:

• No returns or refunds due to typos or misspellings in Customer supplied files.
• No returns or refunds due to alterations of decals, stickers, or labels after delivery.
• No returns or refunds due to improper installation which causes deterioration of product. GeckoDecals cannot accept any responsibility for damage to decals, stickers, or labels due to improper installation or acts of nature, including but not limited to extreme cold/heat, rain, wind, sleet, ice, hail, and snow.
• No returns or refunds for any order that arrives after Customer’s deadline, as long as GeckoDecals fulfilled the order within stated production time and shipped as per Customer’s request. Our CSR’s are available to answer any questions if you are unsure which shipping method to choose.
• If the order is not opened within the allotted 5 business days after delivery, and there is a defect or any other issue found with product, GeckoDecals will not be responsible for any expedited shipping fees to meet deadline.
• Returns accepted if GeckoDecals has made a mistake after approval from the Customer.

Customers agree to be responsible for shipping company surcharges for unclaimed or undelivered packages. Your tracking number will be sent to you after your order is shipped.

If your package arrives damaged and your product is unusable, photos are required. Meanwhile, we will work with the shipping company to reprint the damaged part of the order within the standard production time and send it to you for free. We recommend keeping defective goods and damaged packaging for 5-8 working days after reporting the damage, as the shipping company may receive them during the investigation.

Since each order is manufactured specifically for the customer, the problems encountered may also be unique. If you are not satisfied with your order in any way, please contact us as soon as possible and we will work with you in any case to do everything we can to make it right.